Shipping policy

Missing, Defective or Incorrect Items If you receive defective, incorrect, or missing items, please email ivyuniquecreations@gmail.com with your order number within 72 hours of order delivery. If you receive defective, incorrect, or missing items and notify Ivy Unique Creations after 72 hours of order delivery, the customer will be responsible for any rush fees and/or shipping upgrades and expenses. We will respond to all email inquiries within 24-48 hours, excluding weekends and holidays.

Damaged, Lost, or Stolen Packages

If your package is lost, stolen, or arrived damaged, please file a Route Insurance claim at https://claims.route.com. Route Insurance is a shipping insurance provider that is available to all customers at checkout for a small fee. If you choose not to purchase Route Insurance, you must contact the shipping provider that was selected at checkout for reimbursement. USPS Priority Mail and Priority Mail Express have insurance provided directly through them. Ivy Unique Creations is not responsible for lost, damaged, or stolen packages once your order is in transit.

To return your product, you should mail your product to: 103 Haverly Drive, Bardstown, KY 40004

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and Route Insurance fees will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without a tracking number, Ivy Unique Creations cannot guarantee that we will receive your returned item.